01
Contract subscriptions
Package recurring services as monthly, quarterly, semi-annual, or annual subscriptions, with clear per-period pricing, renewal dates, and contract value.
Built inside a working service company
The office runs
while you're in the field.
Empire answers the phone, works out who's calling and which building, and puts the job on the schedule. Confirmations and follow-ups send themselves.
From $299
Per month, priced by location
Voice included
In every plan, not an upsell
Office and field
The same record on iPhone and web
Recurring proposal
Quarterly service plan
Annual contract line items
Kitchen exhaust cleaning (Quarterly)
••••••4 services per yearPRICE MASKED
Equipment inspection (Quarterly)
••••••4 services per yearPRICE MASKED
Filter exchange (Quarterly)
••••••4 services per yearPRICE MASKED
Compliance reporting (Quarterly)
••••••4 services per yearPRICE MASKED
Cadence-aware
Customers see the price for each visit instead of one surprising annual number.
One place for the work
Built around the work, not the software menu.
Every feature connects to the same customer, property, scope, cost, and service history. That means fewer handoffs and a cleaner financial trail.
02
Quote-to-contract
Turn an approved proposal into a live service agreement without re-entering the customer, location, scope, equipment, cadence, or billing terms.
03
Inspection to resolution
Capture inspections, deficiencies, photos, corrective work, approvals, and invoices in one connected record for every property.
04
Customer-ready billing
Offer direct quote approvals, installment-aware invoices, Stripe payments, autopay, and a customer portal without sending spreadsheets back and forth.
05
Routing and dispatch
Build the day around skills, working hours, customer windows, job length, and drive time between stops. Jobs you have already promised stay put.
06
Field work and proof
Work orders, technician assignments, service history, timecards, photos, and job documentation stay on the same job.
Pricing
Priced by the buildings you service.
Not by how many technicians you employ. Put your whole crew and office on it. Hiring another person never costs you more software. Every plan includes the same features. The plan only sets how much work it covers. Two months free on annual.
Starter
$299/mo
- Up to 50 locations
- 500 answered minutes a month
- $3 per location above 50
Standard
Most contractors$749/mo
- Up to 250 locations
- 2,000 answered minutes a month
- $2 per location above 250
Multi-region
$1,799/mo
- Up to 1,000 locations
- 6,000 answered minutes a month
- Talk to us above 1,000
In every plan
- Unlimited technicians and office users on every plan
- Answered calls, texts, and email turned into scheduled work
- Appointment confirmations and follow-ups that send themselves
- Inspections, deficiencies, photos, and reports
- Quotes, recurring contracts, invoices, and card payments
- iPhone app for your technicians
- A portal your customers can log into
Answered minutes cover the calls Empire picks up for you. Beyond your plan it's $0.25 a minute. Most contractors never reach it. No setup fee, no per-seat charge, cancel with 30 days notice.
Native in the field. Complete in the office.
The same job, wherever the work happens.
Technicians get a focused iOS experience built for unreliable service. Office teams get the full account, communication, quoting, billing, and service history on the web. Every action returns to the same customer record.
Empire Field for iPhone
Role-aware dashboards, clients, communications, and field work.
Empire Office on the web
Detailed workflows for recurring service, property records, and billing.
AI-assisted operations
Approval-gatedUse AI without giving up control.
It reads the client, work, communication, quote, and payment records your team already uses. It can prepare the next step, but people approve sensitive actions.
01
Operating brief
Ranks open work and exceptions so the team starts with what needs attention.
02
Inbound + outbound intelligence
Tracks calls and messages in both directions, with delivery status, recordings, transcripts, summaries, and extracted facts where enabled.
03
Assisted follow-up
Prepares next actions and communication follow-ups for review before anything sensitive is sent.
04
Record matching
Connects conversations to clients, locations, and work. Unmatched or incomplete records remain visible for review.
Screens use an isolated demo workspace and sanitized product data. No customer records are shown.
Book a live demoPer-client compliance
Give every customer one place to see what applies and what happens next.
Each client gets a secure workspace tied to its properties. Buildings, restaurants, agency records, recurring obligations, service evidence, documents, and open actions stay with the same customer record.
- Portfolio rollup: see every managed location, then drill into the exact address and operating entity.
- Source-backed status: distinguish what an agency record says, what Empire has verified, and what still needs attention.
- Work and evidence: connect requirements to inspections, permits, reports, deficiencies, quotes, service, and resolution.
- Continuous service: update the client view as records change, visits complete, documents expire, and renewals approach.
Client compliance workspace
Sample portfolio
CLIENT DETAILS HIDDEN
Locations
3
Restaurants
4
Open items
2
Sources
8 / 12
DOHMH
Inspections and restaurant identity
CurrentDOB
Building records and open items
ReviewFDNY
Fire service and compliance evidence
ConnectedDocuments
Permits, reports, and renewals
CurrentNext action
2 items assigned for follow-up
Evidence
Reports and service history attached
Connected by default
The contract should move the other systems.
An approval, payment, phone call, or email updates the job automatically. You connect the account once, and the systems stay in step on their own. Nobody re-keys a payment or a phone number.
Stripe
Payments, saved methods, autopay, refunds, and webhook reconciliation.
QuickBooks
Export bills and bank transactions straight into QuickBooks. Two-way invoice sync is in progress.
Zoho Books
Invoice and payment sync is implemented; the Zoho account must enable Sales Tax before taxed invoices can post.
Twilio
Calls and messages become structured intake after the production number, auth token, and webhook are connected.
Gmail
Customer requests and attachments flow into the correct account and operations queue.
Plaid
Secure bank-account connection and verification for ACH and financial workflows.
CRM
Bidirectional account, contact, opportunity, contract, and activity synchronization.
Connect once
Authorize the company account and map its record IDs. There is no per-job setup.
Sync from events
Webhooks and queued jobs move payments, messages, contacts, and status changes automatically.
Recover safely
Idempotency, audit logs, connection health, and replayable failures prevent silent data loss.
From opportunity to renewal
A contract workflow built for recurring revenue.
Customer details should not be copied from an inbox into a CRM, then into a quote, a schedule, an invoice, and a renewal spreadsheet. You enter it once.
Customer proposal
Recurring service agreement
Prepared for
CLIENT DETAILS HIDDEN
Service location
ADDRESS HIDDEN
Service package
••••••Payment each service period••••••
Tax••••••
Total••••••
- 01
Capture the opportunity
Start from an email, phone call, web form, or site survey. The account, location, equipment, and past service history are matched to what you already have, so nothing is retyped.
- 02
Price the subscription
Build monthly, quarterly, semi-annual, or annual service plans with a clear payment each period, contract value, start date, and renewal terms.
- 03
Approve once
The customer reviews a branded proposal, selects the billing plan, approves electronically, and enters payment details without a separate paperwork loop.
- 04
Deliver and renew
Approval activates the contract, recurring schedule, invoices, customer reminders, service history, and renewal workflow from the same record.
AI-assisted calling & messaging
Turn calls and messages into work.
Empire identifies inbound and outbound conversations, creates summaries, matches the account and address when possible, and sends the work to the right queue. Low-confidence matches stay visible for office review.
Incoming conversation
Service request intake
Caller
Matched
Location
Candidate
Urgency
High
Queue
Operations
AI summary
Caller reports an urgent service issue at a known location. Create an operations intake item, confirm site access, and assign office follow-up.
Create intakeRequest clarificationSchedule callback
How the records fit together
One customer record, five kinds of work.
It follows the questions you ask every day. Automation can add context or propose the next move, but it cannot invent an identity, bypass approval, or rewrite financial and compliance history.
01
Accounts
Who and where?
Customer, contact, building, restaurant, equipment, contract
02
Intake
What came in?
Email, phone, portal request, sales opportunity, field finding
03
Operations
What must happen?
Dispatch, assessment, inspection, recurring service, corrective work
04
Deliverables
What does the customer receive?
Proposal, approval, work order, report, invoice, proof
05
Financials
Did the money reconcile?
Subscription invoice, customer payment, renewal, audit trail
Shared identity
Accounts, people, sites, equipment, and source evidence are matched once and reused.
Controlled status changes
Quote approvals, invoice states, compliance decisions, and payments use a limited set of audited actions.
Built for recurring service
Annual contract value, the amount due this period, visits completed, and what is still owed to the customer are different numbers. The platform keeps them straight.
How the category divides
Choose the operating model, not the longest feature list.
These products are strong at different jobs. Empire is not claiming to out-feature four mature platforms; it is designed around a specific commercial-service chain that generic suites often leave to integrations, spreadsheets, or operator memory.
ServiceTrade
Commercial service operations
Where it is strong
Dispatch, equipment history, inspections, recurring proposals, parts and job costing, deep ERP and accounting integrations, and a shipping line of AI agents for quoting, scheduling, and collections.
Empire difference
Empire adds the two records a contractor suite leaves out: agency-level property compliance across multiple sources, and the subcontractor ledger from onboarding and insurance through cost, payout, and audit trail. Both stay tied to the same recurring contract and to voice and email intake.
ServiceTitan
Large trades and home-service organizations
Where it is strong
Broad scheduling, dispatch, pricebook, mobile estimates, invoicing, reporting, and optional AI field intelligence.
Empire difference
Empire is narrower. It focuses on commercial contracts, recurring service, property compliance, and clean handoffs between the office and field.
Jobber
Small and growing home-service teams
Where it is strong
Approachable quoting, scheduling, work orders, invoicing, payments, client communication, and online booking.
Empire difference
Empire is designed for commercial recurring service where the customer, site, equipment, contract cadence, service history, compliance record, and invoice must stay connected.
FieldLogix
Fleet visibility and mobile workforce control
Where it is strong
GPS fleet telematics, routing, dispatching, ETA alerts, proof of service, driver safety, and mobile timekeeping.
Empire difference
FieldLogix is fleet-first. Empire handles intake, compliance, quotes, service, billing, and reconciliation.
Choose Empire when
Recurring contracts, compliance, service cadence, customer communication, and billing must stay in one traceable chain.
Choose a broad FSM when
You primarily need a proven packaged suite for dispatch, field mobility, pricebooks, marketing, or high-volume home-service operations.
Use them together when
Fleet telematics or an incumbent field system should remain the execution layer while Empire owns contracts, customer experience, compliance, and reconciliation.
Comparison reflects publicly listed product information as of September 2026. Packaging changes; follow each official-site link for current details.
Property records
Start with an address. See the work that follows.
Connect locations, contacts, inspections, violations, proposals, service history, and financial results. The office, technician, customer, and owner can see the next action.