Terms for Empire OS

These terms govern use of Empire OS, customer links, and related services offered by Empire Hoods LLC. By creating an account or using the service for an organization, you agree to these terms on that organization’s behalf.

Accounts and authority

You must provide accurate information, protect your access credentials, and ensure that members you invite have the authority to use the service. Organization owners are responsible for roles, connected providers, and business rules configured for their organization.

Connected providers

Connections to payment, communications, email, calendar, accounting, banking, and CRM providers are authorized by the organization. Provider terms, fees, availability, and rules also apply. Disconnecting a connection stops new access but does not erase records already created in Empire OS.

Payments and phone numbers

Plan fees are presented at checkout. Managed payment and phone services may include third-party fees. A phone number is only provisioned after an authorized user confirms the carrier charge. Number ports require carrier authorization and are not complete until the receiving carrier confirms cutover.

Text-message terms

By providing your mobile number and agreeing to receive text messages from Empire Hoods LLC, you consent to receive service-request responses, quote follow-ups, appointment confirmations and reminders, technician arrival and service updates, billing or compliance information you request, and customer-support messages. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out at any time or HELP for assistance. After a STOP request, you may receive one final message confirming the opt-out. Carriers are not liable for delayed or undelivered messages. For help, call (332) 301-2904 or email team@empireservicesnyc.com. Our Privacy Policy explains how we handle mobile information.

Responsible use

Do not use the service to violate law, send unlawful or deceptive communications, misuse customer data, bypass permissions, or interfere with the service. You remain responsible for the accuracy of the business records, customer communications, and approvals your organization issues.

Availability and changes

We work to keep the service reliable, but third-party providers and the internet can fail. We may change, maintain, or discontinue parts of the service, and will use reasonable efforts to communicate material operational changes.

Contact

Questions about these terms can be sent to sean@empirefireservices.com.